Monday, October 1, 2007

Sales people lie

I am so frustrated! Fred and I recently bought a new mattress. We picked one out and then I went back to buy it (this is in August). When Erin and I went back to purchase it, we got snatched up by a not very nice salesman. Not only was our mattress not in but it wouldn't be until September. The guy was such a jerk that he wouldn't sell us the model, or give us a break in anyway. But because it was during a sale and I felt major pressure-- I went ahead a bought it. The guy reassured me that I had 14 days from when I received my mattress in which to bring it back and then after that I had 30 days to make an exchange.

We got home and Erin and I complained about how rude this guy was. How he talked to us as if he didn't need to respect us or our money because we both are much younger and therefore stupid. I soon forgot about how angry I was.

At least until he called to tell me my mattress was in. He called and said that he needed a decision right that second as to whether we wanted to pick it up in salt lake or provo. I told him I would have to call my fiancee because he would be the one picking it up, and I would call him right back. The jerk told me that was impossible because he absolutely had to put in the order right then. I put my foot down and told him that would be impossible and I'd have to call him back.

I was so angry that after conversing with my parents I called his manager and got angry. Luckily the manager was a nice guy who gave us a frame for the trouble (something the butthead refused to do). I decided to get the delivery.

Last Monday our bed was delivered. Its big and beautiful and too soft. So now we have to return it because we end up on top of each other in the middle (which isn't a good thing all the time).

I called today to talk to customer service. They transferred me to the lame-o who said I had to talk to them but he couldn't transfer me so I'd have to call back. So I called back. I told the girl that I needed to return it and that my sales guy told me to call them. She then puts me on hold for five minutes transferring me back to the sales guy. ANGER! He once again tells me that I need to call back and tell them that he told me to talk to them--things I'd already said but whatever.

So on phone call #3 the girl finally talks to me. She tells me that everything that my sales guy told me about having 14 days for a return and 30 to exchange are totally wrong. I have to KEEP the bed for 30 days and then I have up to 90 days to exchange it. But I can't have my money back and I can't exchange it before that. How gay is that! We KNOW we don't want this bed so why can't we exchange it now so we can actually sleep at night?? Anger. RC Willey angers me.

3 comments:

Sydney said...

Oh, get those boxing gloves on and go get 'em!

Tristie said...

so junky! yet so funny to read your perspective. (i am abbey's sis in law by the way

Kate said...

Zak deals a lot with cc disputes for his work and wants me to mention this: If you bought your mattress with a credit card, you can call and dispute the charge to get your money back. You can tell your bank that the product was not represented accurately and that you have tried in "good faith" to resolve the problem. Most banks will issue the dispute and when the company gets notice of it, they will almost always correct the problem.